Diganti Hardik

Signed in as:

filler@godaddy.com

Account

Effective Date: 23/02/2025

Welcome to D&H Technology. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website, services, and communication channels.

By using our website dhtech.uk or engaging with our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal data:

1.1 Information You Provide to Us

✔ Personal Details – Name, email address, phone number, company name, job title.
✔ Account Information – If you register for a course, service, or inquiry, we collect login details and account preferences.
✔ Payment Information – Billing address and payment details (processed via secure third-party payment gateways).
✔ Communication Records – Emails, chat messages, and customer support interactions.

1.2 Information We Collect Automatically

✔ Device & Browser Information – IP address, browser type, operating system.
✔ Website Usage Data – Pages visited, time spent on pages, clicks, referring sites.
✔ Cookies & Tracking Technologies – We use cookies and similar tracking methods to improve user experience.

1.3 Information from Third Parties

✔ If you interact with social media platforms, third-party integrations, or external training portals, we may collect additional user data as per their privacy policies.

2. How We Use Your Information

We process personal data for the following purposes:

✔ To Provide Our Services – Including PLC programming, HMI development, automation training, and consulting.
✔ To Communicate with You – Responding to inquiries, sending updates, newsletters, and promotional offers.
✔ To Improve Our Website & Services – Analyzing trends, user behavior, and optimizing system performance.
✔ For Legal & Security Purposes – Preventing fraud, securing accounts, and complying with legal obligations.

3. How We Share Your Information

We do not sell or trade your personal data. However, we may share your data with:

✔ Service Providers & Partners – Cloud hosting, email marketing, and payment processors.
✔ Legal Authorities – If required by law or to protect our legal rights.
✔ Business Transfers – If D&H Technology undergoes a merger, acquisition, or asset sale.

All third parties must adhere to strict data protection agreements to ensure the security of your data.

4. Data Storage & Security

✔ We store personal data in secure cloud-based systems with encryption and access controls.
✔ We retain data only as long as necessary for business, legal, or compliance purposes.
✔ We implement SSL encryption, firewalls, and access management policies to protect user information.

5. Your Rights & Choices

Under GDPR and data protection laws, you have the following rights:

✔ Right to Access – Request a copy of your personal data.
✔ Right to Rectification – Correct inaccurate or incomplete information.
✔ Right to Erasure (Right to be Forgotten) – Request data deletion.
✔ Right to Restrict Processing – Limit how we use your information.
✔ Right to Data Portability – Request your data in a portable format.
✔ Right to Object – Opt-out of marketing emails or data processing.

To exercise your rights, please contact us at support@dhtech.uk.

6. Cookies & Tracking Technologies

We use cookies and tracking tools to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

✔ Essential Cookies – Required for website functionality.
✔ Analytical Cookies – Track website traffic and performance.
✔ Marketing Cookies – Used for personalized ads (if applicable).

You may opt-out of certain cookies, but some features may not function properly without them.

7. Third-Party Links & External Services

Our website may contain links to third-party websites or services (e.g., external training platforms, social media). We are not responsible for their privacy practices and encourage you to read their privacy policies.

8. Children's Privacy

Our services are not intended for children under 16 years old. We do not knowingly collect personal data from minors. If you believe we have collected such information, please contact us for deletion.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date."

📌 Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact us at:

📍 D&H Technology
📍 Milton Crescent, LE4 0PA, UK
📞 07435391356
📧 Hardik.Baraiya@outlook.in
🌐https://dhtechnology.godaddysites.com/

Return and Refund Policy

Effective Date: 23/02/2025

At D&H Technology, we strive to provide high-quality services, training programs, and engineering solutions that meet your expectations. However, we understand that there may be circumstances where you need to request a return or refund. Please review our policy below.

1. Return Policy

Since we primarily offer digital training, automation services, and engineering consultations, returns are only applicable for physical products (if applicable).

✔ Eligibility for Return:

Hardware components or materials purchased through our platform can be returned within 7 days from the delivery date.
Items must be unused, undamaged, and in original packaging with all included accessories.
Custom-designed engineering solutions, software, and training courses are non-refundable, except under specific conditions outlined below.

✔ Non-Returnable Items:

Digital products, downloadable materials, and online training programs.
PLC/HMI programming, consultation, and customized automation services.
Subscription-based or on-demand services once initiated or accessed.

To request a return, contact us at Hardik.Baraiya@outlook.in with your order details and reason for return.

2. Refund Policy

2.1 Training & Online Courses

We want you to have a great learning experience. If you're not satisfied with your training:

✔ Full Refund (100%) – If you cancel your enrollment 7 days before the start date.
✔ Partial Refund (50%) – If cancellation is requested within 2 days of the training start date.
✔ No Refund – Once training has started, refunds will not be issued due to immediate access to course materials.

2.2 Engineering & Automation Services

✔ Refunds for PLC programming, HMI design, or system integration services are only applicable if:

The project is canceled before development begins.
There is a failure to deliver the service as per the agreed scope.
Any refund issued will be based on work completed and administrative fees deducted.

2.3 Physical Products (If Applicable)

✔ Full Refund – If the item is returned in its original condition within 7 days.
✔ Damaged or Defective Items – If you receive a faulty product, we will issue a replacement or refund after inspection.

Refunds are processed within 7 business days after approval.

3. How to Request a Return or Refund

To initiate a return or refund:
📧 Email us at: Hardik.Baraiya@outlook.in
📞 Call us at: +447435391356
📍 Visit us at: https://dhtechnology.godaddysites.com

✔ Please provide:

Your order number or invoice reference.
A brief explanation of the issue.
Any supporting documentation (e.g., photos for damaged items).

4. Exceptions & Special Cases

✔ If a service or product was delivered incorrectly due to our error, we will issue a full refund or correction at no additional cost.
✔ If there is a dispute regarding a service completion, we will review the case and provide a fair resolution.

5. Changes to This Policy

D&H Technology reserves the right to update or modify this policy at any time. Any changes will be posted on this page with an updated effective date.

By purchasing or using our services, you agree to the terms outlined in this Return and Refund Policy.

📩 If you have any questions, feel free to contact us!